Refund policy

Return & Refund Policy

Because all products are handmade, small-batch food items, I'm not able to accept returns or exchanges once an order has been picked up or shipped. This is both a food safety practice and standard for cottage food businesses like mine.

Damaged or Incorrect Orders
If your order arrives damaged (outside of the expected heat-related melting or bloom described in our Shipping Policy) or if you received the wrong item, reach out to me within 48 hours of delivery at support@kingfishersanddragonflies.com, with a photo if possible, and I'll make it right, whether that's a replacement or a refund.

Melting & Bloom
As noted in our Shipping Policy, chocolate can melt or bloom (those white swirls) during transit, especially in hot weather. This doesn't affect the quality or safety of the chocolate, and isn't eligible for a refund or replacement, since it's a natural result of shipping real chocolate in real heat.

Order Issues
If something about your order seems off for a reason not covered above, just message me. I'd rather fix a real problem than have you stuck with a bar you're not happy with.

Local Pickup & Delivery
Please inspect your order at pickup or hand delivery. Once you've accepted it, all sales are final.